Skip to content

No problem or certainly – what do you use? Updated Post!

March 19, 2012

Possibly serendipitous or even more likely because I’ve been consciously looking but a number of articles  have come together and made me post this.

Firstly I was delivering an assembly to year 11 students at John Kyrle High School – possibly my biggest ever audience and certainly the biggest screen I have ever used.  It was part of the lead up to their GCSE’s – some  of what I covered was The power of words – specifically the power that positive words can have personally and for those around you.

Albert Mehrabian’s study is well-known and has been used/reused numerous times.  I demonstrated that using positive words can have a direct physical effect – a simple exercise that involved the whole hall and the words  ‘euthanasia’ and ‘united’ – you can guess which word had the most positive impact!

Using the correct words in our internal/external dialogue is something that maybe common knowledge – is it common practise?

Ending letters with ‘do not hesitate to contact me’ surely ‘feel free to contact me’

“No problem” in response to a request – it must be ‘certainly’

“I’m tired” – I need more energy

When asked how you are – is it “not bad” or “fine” – could it be good, great or even FANTASTIC!

“I mustn’t forget” – I must remember

“I don’t know” – I’ll find out

In business – “I hope you’ll find it useful” – where’s the faith?  I trust you’ll find it useful!

We all have a choice of response – so do we choose the one that gives us a boost, gives others a boost or do we use the one that is negative and energy draining

I had the following video sent to me and there is a very simple lesson in the Power of Words

Maybe off piste!  The best hard-boiled eggs are done in the oven – does that make them hard-baked, hard roasted or just better tasting!


This could be an ongoing post……


3 Words That Guarantee Failure

People who fail to achieve goals signal their intent to fail by using this common phrase. Make sure you aren’t falling into the same trap.

People who fail to achieve goals almost always signal their intent to fail by using three little words:

“I will try…”

There are no three……………………. – full article here

Geoffrey James‘ “Sales Source” (formerly “Sales Machine” on CBS) is the world’s most-visited sales-oriented blog. His best posts, with many extras, are in his new book: How to Say It: Business to Business Selling@Sales_Source


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: