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How to keep planes in the air – lessons in communication!

October 5, 2012

Could this really be true!

Some lessons to be learned in the art of communication

After every flight, Quantas pilots fill out a form, called a “gripe sheet,” which tells mechanics about problems with the aircraft. The mechanics correct the problems; document their repairs on the form, and then the pilots review the gripe sheets right before the next flight. Never let it be said that ground crews lack a sense of humour.

Here are some of the actual maintenance complaints submitted by the Qantas’ pilots (as marked with a P) and the solutions recorded (as marked with an S) by the maintenance engineers.

P: Left inside main tire almost needs replacement.
S: Almost replaced left inside main tire.

P: Test flight OK, except auto-land very rough.
S: Auto-land not installed on this aircraft.

P: Something loose in the cockpit.
S: Something tightened in the cockpit.

P: Dead bugs on windshield.
S: Live bugs on backorder.

P: Autopilot in altitude-hold mode produces a 200 feet per minute descent.
S: Cannot reproduce problem on ground.

P: Evidence of a leak on the right main landing gear.
S: Evidence removed.

P: DME volume unbelievably loud.
S: DME volume reset to a more believable level.

P: Friction locks cause throttle levers to stick.
S: That’s what friction locks are for.

P: IFF inoperative in OFF mode.
S: IFF always inoperative in OFF mode.

P: Suspected crack in windshield.
S: Suspect you’re right.

P: The number 3 engine is missing.
S: Engine found on right wing after a brief search.

P: Aircraft handles funny. (I love this one!)
S: Aircraft warned to straighten up, fly right and be serious.

P: Target radar hums.
S: Reprogrammed target radar with lyrics.

P: Mouse in cockpit.
S: Cat installed.

And the best one saved for last……

P: Noise coming from under the instrument panel. Sounds like a midget
pounding on something with a hammer.
S: Took hammer away from the midget

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